Order Help

1. Where is my order?

Because our products are made on demand, your order normally needs to be produced before it can be dispatched.

If tracking information is available, it will normally be provided once your order has been dispatched.

If your order appears to be significantly delayed, please contact us and include your order number.

2. Can I change my order?

Production may begin shortly after an order is placed.

If you've selected the wrong size, colour, product or delivery address, contact us as quickly as possible.

3. My item arrived damaged or incorrect

If something has gone wrong with your order, please contact us so we can help.

Please include:

• Your order number
• A short description of the problem
• Photographs of the item where helpful
• Photographs of damaged packaging where relevant

We will work with you and, where relevant, our fulfilment partner to resolve the issue.

4. Can I return an item?

Our products are made on demand rather than held as ready-made stock.

Some personalised or custom-made products may not be eligible for change-of-mind returns.

This does not affect any statutory consumer rights that apply to you.

Please contact us before returning anything so we can advise you on the correct next step.

5. I entered the wrong delivery address

Contact us as quickly as possible if you notice an error in your delivery address.

Once an order has entered production or been dispatched, it may not be possible to change the address.

6. International orders

We ship worldwide.

International delivery times vary depending on destination, customs processing and local delivery services.

Some international orders may also be subject to local customs duties, taxes or handling charges where these have not already been collected during checkout.

7. Refunds

Where a refund is due or agreed, it will normally be returned to the original payment method.

Once issued, the time taken for the refund to appear can depend on your bank or payment provider.