Last updated: 8 September 2026
Thank you for supporting Myelopathy.org ๐งก
These Terms of Service apply when you purchase products from the Myelopathy.org Store at store.myelopathy.org.
Our store operates on a made-to-order basis. We do not hold stock. Products are produced after an order has been placed, and we ship worldwide.
Nothing in these terms affects any statutory consumer rights that apply to you.
The Myelopathy.org Store supports Myelopathy.org, Registered Charity No. 1178673.
Every purchase helps support our work raising awareness, providing information and support, and improving understanding of myelopathy.
Our products are produced on demand rather than being taken from stock held by Myelopathy.org.
This means:
Please check your product, size, colour and any personalisation carefully before completing your order.
When you place an order, you are offering to purchase the selected products subject to these terms.
Please check your order details and delivery address carefully before completing checkout.
An order confirmation will be sent to the email address supplied during checkout.
If we are unable to fulfil your order, we will contact you and arrange an appropriate refund.
Prices are displayed on the store at the time your order is placed.
Delivery charges, where applicable, will be shown during checkout.
Payments are processed securely through the payment methods available on our store.
We reserve the right to correct genuine pricing or listing errors. If this affects an order already placed, we will contact you before proceeding.
We make every reasonable effort to display and describe our products accurately.
Because products are individually manufactured, minor differences in print placement, colour or finish may occur.
Colours may also appear slightly different depending on the screen or device used to view our store.
Some products may be personalised or made specifically to a customer's individual requirements.
Please check names, wording, photographs and other personalisation carefully before ordering.
This does not affect your rights if an item is faulty, damaged, incorrect or not as described.
Because products are made on demand, production may begin shortly after an order is received.
If you notice a mistake or need to request a change, please contact [email protected] as quickly as possible.
We cannot guarantee that an order can be changed or cancelled once production has begun.
Where statutory cancellation rights apply, those rights remain unaffected.
We operate differently from a traditional retailer because we do not hold ready-made stock. Products are manufactured after an order has been placed.
We therefore ask customers to choose products, sizes and colours carefully before ordering.
Where you have a legal right to cancel or return an eligible online purchase, we will honour that right.
Products made to your individual specifications or clearly personalised may be excluded from change-of-mind cancellation rights.
Please contact [email protected] before returning any product.
Please contact us if your product arrives:
Email [email protected] with your order number, details of the problem and photographs where helpful.
We will work with you and, where relevant, our fulfilment partner to resolve the issue. This may include a replacement or refund where appropriate.
We ship worldwide.
Orders may be manufactured and dispatched from different fulfilment locations depending on the product and delivery destination.
Available shipping options and delivery charges will be displayed during checkout.
Delivery times may vary depending on:
Delivery estimates are estimates rather than guaranteed arrival dates unless expressly stated otherwise.
International customers may be responsible for local customs duties, import taxes, VAT, sales taxes or handling charges where these have not already been collected at checkout.
These charges are determined by the destination country and are outside the control of Myelopathy.org.
If your order appears to be significantly delayed, lost or damaged in transit, please contact [email protected].
We will investigate the order with the relevant fulfilment or delivery provider.
Customers are responsible for ensuring that the delivery address supplied during checkout is complete and accurate.
Where a refund is legally due or agreed by us, it will normally be returned to the original payment method.
Processing times after a refund has been issued may vary depending on your bank or payment provider.
Nothing in these terms limits your statutory rights relating to faulty, damaged, incorrect or misdescribed goods.
Personal information provided when using our store is handled in accordance with our Privacy Policy.
Information necessary to process and deliver an order may be securely shared with relevant payment providers, fulfilment partners and delivery companies.
Unless otherwise stated, Myelopathy.org branding, artwork, designs, text and other original material displayed on our store belong to Myelopathy.org or are used with permission.
They may not be copied, reproduced or used commercially without permission.
Nothing in these terms excludes or limits any rights or responsibilities that cannot legally be excluded or limited.
In particular, nothing affects your statutory rights concerning goods that are faulty, unsafe, incorrectly supplied or not as described.
We may update these terms from time to time to reflect changes to our store, fulfilment arrangements, services or applicable law.
The terms applying to an order will normally be those in force when the order was placed.
These terms are governed by the laws of England and Wales.
Customers living elsewhere continue to benefit from any mandatory consumer protections that apply under the laws of their country.
If you have a question about an order, delivery, return or product, please get in touch.
Email [email protected]