Last updated: 8 September 2026
Your privacy matters to us ๐งก
Myelopathy.org respects your privacy and is committed to protecting the personal information you provide when using our online store.
This Privacy Policy explains what information we collect, why we use it, who we may share it with and the rights you have over your information.
We only ask for information that is reasonably necessary to operate our store, process orders and provide customer support.
This online store is operated in support of Myelopathy.org, Registered Charity No. 1178673.
For privacy enquiries relating to the Myelopathy.org Store, please contact:
When you browse our store, place an order or contact us, we may collect information including:
If you order a personalised product, we may also process the text, image or other information you provide for that personalisation.
Payments are processed through the secure payment services made available through our store.
Payment providers may process information necessary to authorise, complete, refund or protect transactions in accordance with their own privacy policies.
We may use personal information to:
UK data-protection law requires us to have a lawful reason for using personal information.
Depending on the circumstances, we may rely on:
We only share personal information where it is reasonably necessary to operate the store or fulfil your order.
This may include:
The Myelopathy.org Store ships worldwide and may use fulfilment, technology and delivery providers operating in different countries.
This means that information necessary to fulfil your order may sometimes be processed outside the United Kingdom.
Where data-protection law requires safeguards for an international transfer, we expect the relevant safeguards or recognised transfer mechanisms to be used.
Only information reasonably necessary to provide the relevant service should be shared.
We do not keep personal information for longer than reasonably necessary.
How long information is retained depends on why it was collected and any legal, accounting, tax, fraud-prevention or regulatory requirements that apply.
Order and transaction records may need to be retained for the period required by applicable financial and legal obligations.
Information that is no longer required will be deleted, anonymised or securely disposed of where appropriate.
Our store may use cookies and similar technologies to make the website work properly, maintain security and remember necessary settings.
We may also use analytics or other optional technologies to understand how the store is used.
Where consent is legally required for non-essential cookies, these should only be used in accordance with the choices you make through the store's cookie controls.
You can also manage cookies through your browser settings, although blocking essential cookies may affect how some parts of the store work.
We will only send direct marketing communications where we have an appropriate lawful basis to do so.
Where marketing relies on your consent, you can withdraw that consent at any time.
You can also use any unsubscribe option included in an applicable marketing email.
Opting out of marketing will not prevent us from sending information that is necessary to process or manage an order you have placed.
We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.
We also rely on reputable ecommerce, payment, fulfilment and delivery providers to use appropriate security measures when processing information on our behalf.
No method of transmitting or storing information online can be guaranteed to be completely risk-free, but we aim to use proportionate safeguards appropriate to the information being processed.
Depending on the circumstances and applicable law, you may have rights relating to your personal information, including the right to:
These rights are not absolute and may depend on the circumstances and the lawful basis on which information is being processed.
To make a privacy request, contact [email protected].
If you have concerns about how we have handled your personal information, please contact us first so we have an opportunity to help.
You also have the right to raise a data-protection complaint with the UK's independent supervisory authority, the Information Commissioner's Office (ICO).
Visit: ico.org.uk/make-a-complaint
Our store is intended for people who are able to make a valid purchase or who are purchasing with the involvement of a parent, guardian or other responsible adult where appropriate.
We do not intentionally use the store to collect personal information from children for marketing purposes.
We may update this Privacy Policy from time to time to reflect changes to our store, service providers, technology or legal requirements.
The date at the top of this page shows when the policy was most recently updated.
If you have a question about how information from the Myelopathy.org Store is used, or would like to exercise a data-protection right, please contact us.
Email [email protected]